The Product Service System Lean Design Methodology (PSSLDM): Integrating product and service components along the whole PSS lifecycle

Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service Systemn Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.