Nell'occhio del ciclone: resilienza e responsabilità per la protezione delle persone senza dimora durante l'emergenza sanitaria

The article addresses the topic of homelessness and discusses how welfare services in this area reacted to the first wave of Covid-19 in one of the most affected Italian provinces, Bergamo. Through 18 semi-structured interviews carried out with the socio-educational and coordination staff of the services, we illustrate the organizational changes, the new routines, and the relational and emotional capabilities triggered by the diffusion of the virus and the lockdown. From the analysis of the empirical data comes out both the critical issues affecting the regional and local welfare governance, and the resilience and responsibility capabilities developed by the Third Sector services that led to the creation of a social space of proximity for the safety and the wellbeing of homeless and operators of the services themselves.