DALMINE
Overview
Date/time interval
Syllabus
Course Objectives
In this context, the HO course aims to provide the students with an understanding of the issues related to the management of operations and to apply operations management concepts, methodologies and tools to optimize healthcare processes in terms of continuous improvement.
By the end of the course, students will:
- Understand the link between strategic plan and operations
- Understand the main concepts related to Business Process Management in healthcare context
- Understand and apply methods and tools to analyse, model and simulate healthcare processes and evaluate improvement scenarios
- Understand and apply in healthcare context the main lean concepts and techniques: Value Stream Mapping, 5S, SMED.
The course contributes to the educational goals of the graduate programs of the technological-industrial area, in particular regarding the process analysis and the operations management in the healthcare organizations.
Course Prerequisites
Teaching Methods
The course contents are discussed in lectures and case study discussions, with particular attention to the interaction with the students who have the opportunity to formulate questions and propose topics for further discussion. Lectures aim to introduce and discuss the methods and the principles of operations management outlined in the objectives of the course. The course material consists mainly of the slides, exercises and case studies available on the e-learning portal. The slides are complemented with further readings from the recommended books in the bibliography. The slides serve as a support to the classroom discussion: therefore, during the discussion in the classroom, further details not present on the slides may be provided. The password to access the material published on the course e-learning portal is communicated during the first lecture of the course. If unable to attend the first lesson, please contact the professor by e-mail.
Assessment Methods
The assessment and evaluation consist of a written exam (approximately 1,5 hours long) and an oral exam. The written exam usually includes 6 true or false questions, 1 essay questions, 3 exercises. The written exam mark can be up to 30/30. During the exam is forbidden to use the lecture materials (notes, books, slides, etc.). If the mark of the written exam is at least 18/30, students are allowed to attend the oral exam. The oral exam allows to increase the grade obtained in the written test by a maximum of 3 points. It takes place through the discussion of one home take assignment related to all the parts of the course. The texts of the assignment will be provided to the students during the semester. The home take assignment must be prepared in groups from 1 to 3 people. The assignment discussion takes place in ad hoc sessions organized during / at the end of the semester (in this case the evaluation mark is valid for 1 year) or during the oral sessions that take place after having successfully passed the written exam (about 1 week after the written exam). The discussion lasts around 40 minutes. The assignment is evaluated with a mark from 1 to 4.
Contents
- Introduction to healthcare operations
- Operations strategy and its link to operations processes
- Business Process Management (BPM) in healthcare systems: what is the meaning of process, how it is modeled through BPMN2.0, how to analyze through qualitative and quantitative analysis techniques, and how to improve processes
- Lean process management: principles of lean management applied to healthcare processes, main lean management methods and tool (e.g. 5S, VSM, SMED) and related examples
Online Resources
More information
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