The Data-Driven Product-Service Systems Design and Delivery (4DPSS) Methodology

The design of Product-Service Systems (PSS) has been approached from several perspectives like the process, innovation, engineering and operational ones providing, for each one of those, a specific view on the problem. This paper proposes a Data-Driven Product-Service System Design and Delivery (4DPSS) methodology focusing on the collection and exploitation of delivery data to feed the design phase. The logic of the methodology relies on aggregating operational data (collected in the delivery phase) to build a consistent body of knowledge to be exploited in iterative PSS design activities, thanks to better identification of customer needs, and product and service process design issues. This paper presents the 4DPSS methodology at a theoretical level, the implementations of the different methods constituting the methodology are referred to in the text, while its implementation and test as a whole are demanded to future work.