Delivery reliability in non-hierarchical networks: evidence from the machinery sector

This paper presents the results of a survey conducted in three European countries focused on the analysis of delivery reliability problems, related causes and solution approaches in non-hierarchical manufacturing networks. In particular, the machinery and equipment industry is addressed. Generally, the complexity of a NHPN results in highly volatile, instable and non-transparent market conditions leading to high turbulences within the network, causing missed delivery reliability of their suppliers. The results indicate that there are areas for improvement for SMEs, usually lagging behind in the use of electronic data transfer for procurement and the measures and actions to avoid delivery problems.