A multi-criteria decision making approach for prioritising product-service systems implementation in smart cities

The latest economic and environmental changes together with the development of technology, fostered interest in ‘smart cities' and smart city product-service system (SCPSS): bundle of products and services aimed at fuelling sustainable economic growth with a wise management of resources. Since budget constraint prevents a massive implementation of all the possible SCPSS, this paper expands the engineering value assessment (EVA) method and adopt it to assess and prioritise SCPSS from three perspectives: 1) the municipality; 2) the citizens; 3) other stakeholders. EVA method is based on two steps, and for each of them proposes a MCDM method. The contribution of this study is twofold: first, it complements the EVA method with the definition of specific evaluation criteria for external stakeholder that play a crucial role into the smart city paradigm; second, it describes the application of the method for the selection and prioritisation of SCPSS in Bergamo.