Skip to Main Content (Press Enter)

Logo UNIBG
  • ×
  • Home
  • Corsi
  • Insegnamenti
  • Persone
  • Pubblicazioni
  • Strutture
  • Attività
  • Competenze

UNI-FIND
Logo UNIBG

|

UNI-FIND

unibg.it
  • ×
  • Home
  • Corsi
  • Insegnamenti
  • Persone
  • Pubblicazioni
  • Strutture
  • Attività
  • Competenze
  1. Pubblicazioni

The “Servitization” of manufacturing: a methodology for the development of after-sales services

Contributo in Atti di convegno
Data di Pubblicazione:
2013
Citazione:
(2013). The “Servitization” of manufacturing: a methodology for the development of after-sales services [conference presentation - intervento a convegno]. Retrieved from http://hdl.handle.net/10446/28606
Abstract:
It has been suggested that though many companies realize the importance of providing after-sales services, most do not fully under-stand the maximum benefit from such offerings. Though several re-search papers document an approach for the implementation of a ser-vice operations strategy, a practical guide for the development of after-sales services is lacking in the current literature. Therefore, in this paper, we apply existing theory and use practical insights in order to propose a methodology for the development of after-sales services. Based on portfolio management theory, our methodology can be used by prac-titioners in order to exploit the untapped potential of providing such of-ferings, with the aim to generate greater profits and a higher level of customer service.
Tipologia CRIS:
1.4.01 Contributi in atti di convegno - Conference presentations
Elenco autori:
Powell, Daryl; Bakas, Ottar; Resta, Barbara; Gaiardelli, Paolo
Autori di Ateneo:
GAIARDELLI Paolo
Link alla scheda completa:
https://aisberg.unibg.it/handle/10446/28606
Titolo del libro:
Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services, IFIP WG 5.7 International Conference, APMS 2012, Rhodes, Greece, September 24-26, 2012, Revised Selected Papers, Part II
Pubblicato in:
IFIP ADVANCES IN INFORMATION AND COMMUNICATION TECHNOLOGY
Series
  • Ricerca

Ricerca

Settori


Settore ING-IND/17 - Impianti Industriali Meccanici
  • Utilizzo dei cookie

Realizzato con VIVO | Designed by Cineca | 25.6.1.0